01 / 30-day money-back policy
SerpTide offers a 30-day money-back refund window for eligible subscription purchases. The purpose is to give customers a reasonable period to evaluate the service while keeping monthly subscription terms clear.
02 / How to request
Use the published customer-support channel and provide the account email, plan, purchase date, and a concise reason for the request. Do not send full payment-card numbers by email or through a contact form.
03 / Review
A production support team may verify the transaction and account before approving a refund. The refund window is measured from the applicable purchase or charge date shown in the production billing record.
04 / Original payment method
Approved refunds are returned to the original payment method within 5–7 business days. Exact posting time can depend on the payment provider and the customer's bank.
05 / Trials
This checkout does not offer a free trial.
06 / Renewals
This payment flow collects the displayed plan charge once. No automatic renewal is set up by this checkout.
07 / Digital delivery
Payment confirmation appears on the return page. There is no shipping, physical inventory, delivery address, or logistics workflow in the subscription checkout.
08 / Exceptions
Where applicable law provides a mandatory consumer remedy that differs from this policy, the legal remedy controls. Fraudulent, abusive, or unauthorized transactions may require additional verification.
09 / Policy changes
The production refund policy may be updated prospectively. The applicable policy presented at the time of purchase should be retained with the customer's transaction record.